Genpact managed to ride out the impact of the pandemic, increasing its revenue by 5% to USD 3.7 billion in 2020. Its lean digital approach brings together domain knowledge of specific industries, design thinking methodologies, process understanding, and a set of digital technologies to reimagine the way the clients run their businesses to drive transformation. We believe this has helped build momentum in the company's BPO business. Additionally, Genpact has implemented various training programs to ramp up its lean digital sales practice and consulting teams.